Our Leadership Team

From left to right: Joel R. Marchiano, Co-Chair/Founder; Cynthia A. Michels, President; James W. Argent, Co-Chair/Founder

JOEL R. MARCHIANO AND JAMES W. ARGENT
CO-CHAIR / FOUNDERS

As the founders of C. Tech Collections in 1989, Mr. Marchiano and Mr. Argent each have over fifty years of executive professional experience in the banking, technology development, finance administration and collection management industries.

Mr. Marchiano has been a featured speaker at important collection industry conferences and symposiums, as well as a published author in the collections field. He is considered a leader in collection industry for his work in both administration and technology.

Mr. Argent has received national awards for his management expertise and theories in the field of collection services. Mr. Argent is highly respected within the collection industry and his expert knowledge of the asset management industry is invaluable to the success of the C. Tech Collections business model.

CYNTHIA A. MICHELS
PRESIDENT

Cynthia Michels’ career began as a Collection Specialist and through her perseverance and dedication during her thirty year tenure at C.Tech, she has served as Vice President, Operations and has now been promoted to the office of President. She has been instrumental in automated systems development and performance management and leads our collection practices with experience and integrity. Prior to joining C.Tech, she held several key supervisory and management positions in credit card operations at a national bank. Her knowledge of the collection industry is exceptional and her reputation is impeccable.

JO ANN MANZELLA
VICE PRESIDENT, OPERATIONS

Jo Ann Manzella has been promoted to Vice President, Operations. Jo Ann has been with C.Tech for more than 20 years, during which time she has held positions as Assistant Bookkeeper, Full Charge Bookkeeper and Treasurer. Jo Ann’s energy and enthusiasm, along with a keen understanding of improving processes through innovation and automation, is key for the future expansion and growth for the company.

FELICIA BERKOFF
DIRECTOR OF COLLECTIONS

Felicia Berkoff has been promoted to Director of Collections. Her 25 year tenure with C.Tech has advanced through increasingly more responsible positions in customer service, accounting and collections. Felicia has a wealth of experience in the “debt collection arena” and has been recognized for many outstanding achievements. We are thrilled about her new role in the company and look forward to new and exciting endeavors.